RuneApps forums

Vexus

Member

Registered: 2017-02-21

Posts: 4

White screen while trying to capture

Alt 1 had worked perfectly for me until the latest update, but now whenever I try to capture the screen with chrome open, the entire screen will go white and whatever I capture becomes white (not even what would have been underneath the white screen)

I've tried reinstalling alt 1 and giving it administrator privileges, as well as installing adobe flash player. I've tried fiddling with some of alt1's settings and disabling modules, but nothing seems to work

it looks like this
https://cdn.discordapp.com/attachments/ … nknown.png

Vexus

Member

Registered: 2017-02-21

Posts: 4

Re: White screen while trying to capture

Any ideas on how to fix this, please? I've been unable to use this service since the update and it's very frustrating.

Edit: it happens when I use firefox as well, so it's not just chrome that is causing the issue.

Edit2: https://i.imgur.com/Zdisps6.png This is what happens when I try to screen capture with alt1

Last edited by Vexus (2017-02-25 02:33:31)

Skillbert

Administrator

Registered: 2014-12-30

Posts: 1,058

Re: White screen while trying to capture

I've looked at the code and this can only happen if the .NET framework fails to capture the image. However, this shouldn't have changed with the update. I assume that desktop capture in the capture settings also doesn't work.

All i can think of is to try reinstalling the .NET framework (4.5.x or 4.6.x). But that's also just a random guess.

Vexus

Member

Registered: 2017-02-21

Posts: 4

Re: White screen while trying to capture

I will give it a shot and update you on whether or not it's successful

Vexus

Member

Registered: 2017-02-21

Posts: 4

Re: White screen while trying to capture

I repaired all of the latest microsoft visual c++ redistributable packages (2015, 2013, 2012) and restarted computer, but still no dice. Not sure if repair would give the same outcome as uninstalling and reinstalling, but I've given up trying to fix this issue and will just have to use a different program for screen capturing in the mean time and hopefully the issue resolves itself with a future update.