RuneApps forums

aywhosyodaddy

Member

Registered: 2016-05-19

Posts: 1

Installation error

Hello! As soon as i download Alt1 from the website and I try to install the file, i get an error message saying:
"Installation has failed
There was an error while installing the application.
Check the setup log for more information and contact the author."
I dont know what to do and would appreciate any help.
Thank You!

Skillbert

Administrator

Registered: 2014-12-30

Posts: 1,061

Re: Installation error

Can you post the contents of the setup log?

Skillbert

Administrator

Registered: 2014-12-30

Posts: 1,061

Re: Installation error

The error says that it can't install as it's running already.
I think you have installed it already. The installation takes less than a second if you're using an ssd. Check the system tray on the bottom right of your desktop, the Alt1 icon might be hidden under the show more triangle thingy.

Jackie

Guest

Re: Installation error

I'm also having a problem. My toolkit was working fine then several days ago stopped working, so today when I remembered I tried an uninstall/reinstall and it won't reinstall. Here is the log.

2016-07-08 21:42:11> Program: Starting Squirrel Updater: --install .
2016-07-08 21:42:11> Program: Starting install, writing to C:\Users\Jackie\AppData\Local\SquirrelTemp
2016-07-08 21:42:11> Program: About to install to: C:\Users\Jackie\AppData\Local\Alt1Toolkit
2016-07-08 21:42:11> Program: Install path C:\Users\Jackie\AppData\Local\Alt1Toolkit already exists, burning it to the ground
2016-07-08 21:42:11> IEnableLogger: Failed to remove existing directory on full install, is the app still running???: System.UnauthorizedAccessException: Access to the path 'C:\Users\Jackie\AppData\Local\Alt1Toolkit\app-1.3.2\CefSharp.Core.dll' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__34.MoveNext()
2016-07-08 21:42:11> Unhandled exception: System.AggregateException: One or more errors occurred. ---> System.UnauthorizedAccessException: Access to the path 'C:\Users\Jackie\AppData\Local\Alt1Toolkit\app-1.3.2\CefSharp.Core.dll' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__34.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Update.Program.<Install>d__4.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at System.Threading.Tasks.Task.Wait()
   at Squirrel.Update.Program.executeCommandLine(String[] args)
   at Squirrel.Update.Program.main(String[] args)
---> (Inner Exception #0) System.UnauthorizedAccessException: Access to the path 'C:\Users\Jackie\AppData\Local\Alt1Toolkit\app-1.3.2\CefSharp.Core.dll' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_0`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__34.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Update.Program.<Install>d__4.MoveNext()<---

Skillbert

Administrator

Registered: 2014-12-30

Posts: 1,061

Re: Installation error

According to this error Alt1 is still installed and running. Try restarting your computer and make sure neither runescape or alt1 is running.

Duradel

Member

Registered: 2015-11-29

Posts: 29

Re: Installation error

Same issue here, it worked fine yesterday, and now I get the same error.
I checked system tray and checked task manager, it's not running (it normal runs on startup). It seems somehow invisible. Maybe it has to do with a Windows Update I installed yesterday.

I'll try to restart again and come back with the results.

Duradel

Member

Registered: 2015-11-29

Posts: 29

Re: Installation error

Ok, on restart it didn't work again. I checked the folder in AppData (in user directory), and noticed that the exe had vanished! Nowhere to be found!

I did the following and this fixed it for me:
Uninstalled Alt1 with control panel
Manually removed the Alt1 folder in User\AppData\Local\Alt1 Toolkit
Reinstalled the app

The only thing that bothers me is that I got a popup telling me some keybinds are used in other programs. I don't know which programs and since I'm running Windows 10, it's very hard to find out. The only way would be to go through each program and checking the keybinds... Any suggestion for this? I know there's a program that checks it for you but it doesn't work with Windows 10 (it presses all keybinds and your computer gets stuck).

Thanks in advance!

Last edited by Duradel (2016-07-14 12:01:39)

Skillbert

Administrator

Registered: 2014-12-30

Posts: 1,061

Re: Installation error

If you rebind the keybinds in Alt1 one by one it will tell you which one failed, other than that i really don't know how the find what program uses them.
It might also be a ghost Alt1 process still running somehow that bound them and failed to tell the new Alt1 process about it. Restarting your computer again should fix that.