#1 2023-02-28 17:18:43

Locemo
Member
Registered: 2023-02-28
Posts: 3

Soft crash whenever I do anything

Heard about this app from a Fish Flinger player, and while it looks promising, there seems to be a critical bug.

Whenever I try to use any of the app functions, I get the same error:
1. The screen freezes for roughly 10-20 seconds
2. A window appears in the corner; the window is blank with nothing displaying but the exit cross and minimize keys.
3. After the freeze has finished, Alt1 Toolkit shuts down completely, like it's crashed. There is no error code or anything, it just isn't running anymore.

Have tried rebooting the PC, and rebooting Alt1 Toolkit. Please let me know if this is a known bug, if not then I'll provide more info.


Example of graphical error: image.png

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#2 2023-03-19 18:51:05

Locemo
Member
Registered: 2023-02-28
Posts: 3

Re: Soft crash whenever I do anything

Heads up, this is still a problem. I've tried re-installing, I've tried deleting it completely from my computer. I'm using Windows 10 and the Steam Launcher, is that the problem? Do I have to be using something other than the Steam launcher? Would love if someone could actually be bothered to respond to this, this seems like a useful add on except for this.

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#3 2023-03-19 21:53:54

crazye97
Member
Registered: 2019-03-19
Posts: 231

Re: Soft crash whenever I do anything

Make sure you've whitelisted it in any antivirus you may be using - that's usually a top issue.

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#4 2023-03-19 23:01:22

Skillbert
Administrator
Registered: 2014-12-30
Posts: 1,058

Re: Soft crash whenever I do anything

This issue is very rare has been illusive since the 1.6.0 release, but someone came up with a still unproven explanation a while ago.

Supposedly you have some other program on your computer that corrupted some of you windows settings in such a way that it causes the browser in alt1 to crash.

The issue is still a bit vague because it's so rare, but it is caused by GOOGLE_DEFAULT_CLIENT_ID and GOOGLE_DEFAULT_CLIENT_SECRET environment variables. Some other program created those and set them to an invalid state, and then cause any chromium based browsers of specific version to crash because they are set to an invalid value.

If this is the case you can fix the issue by deleting the variables by searching "environment variables" in windows start and then clicking "edit the system environment variables."

I'm not sure what value these would have for you, if they are not empty or some placeholder text then deleting them will probably make you log out from your google account on some other chromium based desktop application (but not google chrome).

Make sure you press "OK" when done before restarting Alt1.

ILcKOy8.png

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#5 2023-03-22 21:10:56

Locemo
Member
Registered: 2023-02-28
Posts: 3

Re: Soft crash whenever I do anything

Just used this solution, worked perfectly! Thank you so much, I'll see if I can figure out what caused the corruption in the first place. I have been known to have malware on this machine before so it might just be hold over from that.

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#6 2023-03-22 21:51:56

Skillbert
Administrator
Registered: 2014-12-30
Posts: 1,058

Re: Soft crash whenever I do anything

It's probably not malware, just some piece of software being a bit sloppy with unexpected consequences.

Do you remember what the text there was in these fields before you cleared them? If it wasn't an actual client id or secret (looks like a bunch of random numbers and letters) than googling that can help.

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#7 2023-04-21 13:29:28

BitterPasta
Member
Registered: 2023-04-21
Posts: 2

Re: Soft crash whenever I do anything

Same exact things happens to me. The "environment variables" fix did not help me. Both values were set to "no". Don't know what they are supposed to be, so I changed them to "yes".

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#8 2023-04-22 00:02:51

Skillbert
Administrator
Registered: 2014-12-30
Posts: 1,058

Re: Soft crash whenever I do anything

Delete them, you just set them to another invalid value.

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#9 2023-04-22 18:33:20

BitterPasta
Member
Registered: 2023-04-21
Posts: 2

Re: Soft crash whenever I do anything

That worked. Thanks!

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#10 2024-03-10 15:57:58

sethnzen
Member
Registered: 2024-03-10
Posts: 2

Re: Soft crash whenever I do anything

this worked, thank you! though for me there was a third GOOGLE_DEFAULT_something thing i needed to delete. but it worked, thank god.

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#11 2024-06-09 16:20:37

Yaboku
Member
Registered: 2024-06-09
Posts: 1

Re: Soft crash whenever I do anything

Skillbert wrote:

This issue is very rare has been illusive since the 1.6.0 release, but someone came up with a still unproven explanation a while ago.

Supposedly you have some other program on your computer that corrupted some of you windows settings in such a way that it causes the browser in alt1 to crash.

The issue is still a bit vague because it's so rare, but it is caused by GOOGLE_DEFAULT_CLIENT_ID and GOOGLE_DEFAULT_CLIENT_SECRET environment variables. Some other program created those and set them to an invalid state, and then cause any chromium based browsers of specific version to crash because they are set to an invalid value.

If this is the case you can fix the issue by deleting the variables by searching "environment variables" in windows start and then clicking "edit the system environment variables."

I'm not sure what value these would have for you, if they are not empty or some placeholder text then deleting them will probably make you log out from your google account on some other chromium based desktop application (but not google chrome).

Make sure you press "OK" when done before restarting Alt1.

https://i.imgur.com/ILcKOy8.png


I just made an account just to say, if your alt1 box comes up white for a few seconds and then crashes and the system tray icon disappears when you hover over it, this was the solution that worked for me, no amount of uninstalling and reinstalling the program, client or launcher fixed it. Thank you so much, i couldn't stand using the website version! big_smile

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